Returns & Exchanges
We do hope you are happy with everything you buy from our website. However, if you do wish to cancel an order before your items are dispatched, or wish to return an item, please let us know as soon as possible, and in any event within fourteen days of receipt, either by writing to us at the address below, or by email to: info@scarletribbonmerino.co.uk. Please ensure that you quote your order number together with a brief description of the reason for cancellation/return so that we can deal with your return as efficiently as possible.
All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product. Should you decide to exercise your right to return purchased products, scarletribbonmerino.co.uk will not accept returned products that:
- are returned without the relevant label
- are not in their original condition or have been altered from their original status, worn, washed or damaged
- are returned more than 14 days after you have informed us of your order cancellation or returns request
To return an item:
e-mail info@scarletribbonmerino.co.uk to request a Returns Authorisation Number. Please enclose this number with your items to be returned and send to:
Scarlet Ribbon Merino Ltd
Web Returns
Unit 3.14 Chester House
Kennington Park
1-3 Brixton Road
LONDON SW9 6DE
United Kingdom
You will be responsible for any postage costs. We strongly recommend you obtain a (free) proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds are always credited to the original method of payment.
If you are not returning an item which is faulty, you will be responsible for any postage costs incurred.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be exchanged or refunded.
If you need any further information, you can contact us by e-mail on info@scarletribbonmerino.co.uk or by phone in +44 (0) 2036330367 Monday to Friday (except bank holidays), between 10.00 am and 4.00 pm (UK time).